Refund Policy

AYA BURKINI Refund Policy

We want you to be completely satisfied with your purchase. This refund policy outlines the guidelines and procedures for returns and refunds.

Return Eligibility

You may return your product for a full refund within 30 days of receipt under the following conditions:

• The item is in its original condition
• The item has not been worn (except for trying on)
• The original tags are still attached
• The item is returned in its original packaging

Non-Returnable Items

The following items cannot be returned:

• Items marked as "Final Sale" or "Non-Returnable"
• Swimwear with removed hygiene liners
• Personalized or custom-made items
• Gift cards

Return Process

To initiate a return, please follow these steps:

1. Contact our customer service team at returns@ayaburkini.com or through our contact form
2. Include your order number and reason for the return
3. We will provide you with a return authorization and shipping instructions
4. Pack the item securely in its original packaging
5. Ship the item to the address provided in the return instructions

Refund Processing

Once we receive your returned item, our team will inspect it to ensure it meets our return criteria. If approved, your refund will be processed within 5-7 business days. The refund will be issued to the original payment method used for the purchase.

Refund Timeline

After processing your refund, it may take an additional 5-10 business days for the funds to appear in your account, depending on your payment provider or banking institution.

Exchange Policy

If you wish to exchange an item for a different size or color, please follow the same return process and place a new order for the desired item. This ensures the fastest processing time.

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to a defect or an error on our part. In such cases, we will provide a prepaid shipping label.

Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer service team within 48 hours of receipt. Include photos of the damage or defect. We will arrange for a replacement or refund at no additional cost to you.

Last updated: June 15, 2023